Format: Streaming Video
Time: 52:32
Handouts: Included

About This Presentation

This session focuses on the art of resolving issues peacefully. Isn’t that what we really want? After an introduction relating to the art of communication and the art of conversations, the art of listening is explored as we dive deeper into the processes that are generally more complex. The art of discussion (between unrelated parties) and the art of negotiation take us further into areas where are more like to have conflicts. At times we realize that we cannot resolve issues ourselves so the next section explores the art of mediation when we might bring in a neutral party to help us work together to resolve issues. Having presented the lessons learned in these sections, the art of compromise is explored to help participants tie the earlier sections together. The keys of listening and understanding (the facts, the issues, the emotion behind the issues, and the interests) each other lead to potential solutions that are acceptable to all parties. These ideas flow from two of Mike’s books, The Servant Manager: 203 tips from the best places to work in America (2013) and Peaceful Resolutions (2015). In the end peaceful resolutions revolve around respecting one another and the concept of love they neighbor. Whether in a personal, business setting or other setting, this presentation can help parties work towards a peaceful resolution.

About the Instructor


Michael A. Gregory, has an extensive background as an experienced manager with  over 25 years experience.  He is an Accredited Senior Appraiser with the American Society of Appraisers (ASA), and a Certified Valuation Analyst with the National Association of Certified Valuation Analysts (NACVA).  In the third quarter of 2013 he was selected as the outstanding member of NACVA.   He has conducted  over 400 mediations since 2000 for the IRS, within the MN Court system since 2004 and with his firm.  The firm currently conducts three to secven mediations each month.   Each receives total customer commitment resulting in timely, quality closures.

Having worked for the Internal Revenue Service as an Engineer and Business Valuer, Engineer Business Valuer Manager, Operations Team Lead for Research, Controller, Acting Assistant District Director, and Territory Manager and trainer of managers, Mr. Gregory has worked the most difficult tax issues and mediated disputes between the IRS and taxpayers, within the IRS management, and with the National Treasury Employee Union as well as labor relations on issues regarding grievances, unfair labor practices, and equal employment opportunity complaints.  He has also taught management training to all 13 divisions at the IRS.   Mr. Gregory has worked on the restructuring of finance at the IRS as well as mediated budget and management issues.  As a Territory Manager responsible for 23 states over the past eleven years, Mr. Gregory worked on the most complex cases in the Large Business and International, the Small Business and Self Employed, and the Tax Exempt and Governmental Entities Divisions bringing issue resolution skills to resolve issues without litigation.  As a teacher he taught managers in all 13 divisions of the IRS management skills and he as contacted the 50 best places to work in the U.S. to solicit how they teach their managers to bring this expertise to you.

Areas of expertise are management, business valuation issues, research credit, international issues, cost segregation, capital versus repair, and other issues related to engineering and valuation.   As a leader and mediator working for the Internal Revenue Service an emphasis was made to resolve issues at the lowest possible level.   Only the most difficult cases were raised in management for issue resolution at his level.   With this expertise Mr. Gregory now brings his skills and talents to assist you in leadership, litigation support, review, issue management and issue resolution.