Format: Streaming Video Time: 54:55 Handouts: Included
About This Presentation
In this session, Mike leads viewers through a process of how to hire, train and retain the best employees considering diversity and generational differences. After discussing some lessons learned from neuroscience, the hiring process is explored by considering the business metrics of the firm related to customer satisfaction and business results, as well as from concerns of both the new employee and the manager. Some of the ideas and excerpts from Mike’s book, The Servant Manager: 203 tips from the best places to work in America are presented to set the employer and employee up for success. Communication, ethical behavior and stress management considerations are also explored. Finally, concerns relating to generational differences, time management, communication and best practices are presented to tie everything together.
About the Instructor
Michael A. Gregory, has an extensive background as an experienced manager with over 25 years experience. He is an Accredited Senior Appraiser with the American Society of Appraisers (ASA), and a Certified Valuation Analyst with the National Association of Certified Valuation Analysts (NACVA). In the third quarter of 2013 he was selected as the outstanding member of NACVA. He has conducted over 400 mediations since 2000 for the IRS, within the MN Court system since 2004 and with his firm. The firm currently conducts three to secven mediations each month. Each receives total customer commitment resulting in timely, quality closures.
Having worked for the Internal Revenue Service as an Engineer and Business Valuer, Engineer Business Valuer Manager, Operations Team Lead for Research, Controller, Acting Assistant District Director, and Territory Manager and trainer of managers, Mr. Gregory has worked the most difficult tax issues and mediated disputes between the IRS and taxpayers, within the IRS management, and with the National Treasury Employee Union as well as labor relations on issues regarding grievances, unfair labor practices, and equal employment opportunity complaints. He has also taught management training to all 13 divisions at the IRS. Mr. Gregory has worked on the restructuring of finance at the IRS as well as mediated budget and management issues. As a Territory Manager responsible for 23 states over the past eleven years, Mr. Gregory worked on the most complex cases in the Large Business and International, the Small Business and Self Employed, and the Tax Exempt and Governmental Entities Divisions bringing issue resolution skills to resolve issues without litigation. As a teacher he taught managers in all 13 divisions of the IRS management skills and he as contacted the 50 best places to work in the U.S. to solicit how they teach their managers to bring this expertise to you.
Areas of expertise are management, business valuation issues, research credit, international issues, cost segregation, capital versus repair, and other issues related to engineering and valuation. As a leader and mediator working for the Internal Revenue Service an emphasis was made to resolve issues at the lowest possible level. Only the most difficult cases were raised in management for issue resolution at his level. With this expertise Mr. Gregory now brings his skills and talents to assist you in leadership, litigation support, review, issue management and issue resolution.